Check for stuck litter, especially if you recently cleaned your unit (leftover moisture may have interacted with the litter). Any weight concealed here could throw off the unit during cycling. If you feel that one side of the Globe is heavier than the other, peer through the screen into the litter pocket (the area where clean litter is held during a cycle). Put the Globe back on the unit in the Home position, ensuring that it is on the track. For the Cat Sensor to work accurately and reliably, the Litter-Robot must always be free-standing, meaning it's not leaning on anything and nothing is leaning on it.Įmpty the Waste Drawer (even if it's not very full). Step 3: Situate the BaseĮnsure the Base is properly situated on firm, level flooring, that it is not pushed against anything (like the wall), and nothing is resting on it. If you have your Litter-Robot on carpeting or flooring with cracks, grout lines in the case of tile, or any other deformity that could result in uneven contact, either relocate the unit, or place a board underneath it. We've assumed that your Globe was at the Home position with the litter resting on the black liner, but if your Globe wasn't at the Home position, be careful not to spill litter out of the waste port.
Then remove the Globe and set it aside (you do not have to empty it of litter). Remove the Bonnet by depressing the side tabs, tilting it backward, then lifting up, and set it aside. Press the Power button to turn the unit off, then unplug the power supply from the back of the Base. It is important that you carry out this entire process through Step 10, no matter if an earlier step has apparently resolved the issue. Litter-Robot 3 Troubleshooting: Fresh Restart This process will help you communicate the issue to our Customer Service team, so you can get your Litter-Robot working again. This will help eliminate confounding conditions and identify the problem if there is one.
If you've been troubleshooting issues with your Litter-Robot 3 to no avail, try this Litter-Robot 3 troubleshooting method, the Fresh Restart.
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